Refund Policy

We want billing to be predictable. Because Sunomv provides immediate access to digital tools and computing resources, completed purchases are generally non-refundable except where this policy says otherwise or applicable law requires it. Nothing in this policy limits mandatory consumer rights.

You can cancel a subscription at any time from your account billing settings. Cancellation prevents the next renewal; your plan remains active through the end of the current paid period. We do not normally provide partial or prorated refunds for unused time in a billing cycle.

Purchased credits are delivered immediately and are generally final once any credit has been used. If a credit pack was purchased by mistake and remains entirely unused, contact support within 7 days of purchase so we can review the request. Promotional, bonus, or complimentary credits are not refundable or redeemable for cash.

We may approve a full or partial refund after reviewing account and billing records. Eligible situations can include:

• A duplicate charge caused by a billing error
• A verified unauthorized transaction reported promptly
• A prolonged technical failure that prevented use of a paid feature and could not be resolved
• A refund required by the laws that apply to your purchase

• Dissatisfaction with the style, quality, or similarity of AI-generated output
• Unused subscription time after a late cancellation
• Credits already consumed by generation requests, including unsuccessful or filtered requests where compute was used
• Account suspension or termination for violating our Terms of Service
• Changes in personal circumstances or accidental renewal not reported promptly

Submit a request through the support channel in your Sunomv account. Include the account email, transaction date, order or invoice reference, and a short explanation. Do not send full card numbers or sensitive payment credentials. Requests should be submitted within 7 days of the charge unless local law provides a longer period.

We aim to review complete requests within 5 business days. Approved refunds are returned to the original payment method. Your bank or payment provider may take an additional 5–10 business days to post the funds. Refunded credits or plan access may be removed from your account.

Please contact us before opening a payment dispute so we can investigate. A chargeback may result in temporary account restrictions while the payment is reviewed. We may update this policy for future purchases; the version in effect on the purchase date will generally apply.